Innodata Provides Technical Writing Services to Leading Game Maker

Our client develops, publishes and distributes interactive software for video game systems, personal computers, mobile devices and the internet. Last year, 27 of their titles each sold more than one million copies.

The company supports all of its online games, so every title requires extensive internal technical documentation to help service technicians more easily troubleshoot and address customer issues.

For years, the company used local contractors from several staffing agencies to create its technical documentation. The result was a fragmented team of contractors, with an ever-changing series of internal managers and no consistent processes for hiring, training or managing the writing staff. In some cases, employees without communications backgrounds were assigned to writing projects.

To achieve both better quality and better economics, the company decided to consolidate its efforts and spending, working with a single expert provider of technical writing and editing services.

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