– Case Study –

Conversational AI for Banking

Flexible data annotation solutions for diverse model challenges


One of Canada’s largest commercial banks sought a flexible Data Annotation Partner to help with a variety of one-time annotation projects that each utilize different models and data. While the projects vary, they are always banking related, which means high accuracy, security, and compliance are paramount to success.

High Accuracy, Security, & Compliance across projects

Conversational AI for Banking_Innodata



Innodata leveraged its AI-enabled platform and in-house subject matter experts to complete a range of projects to date including:

  • Classification of verbatims using a multilabel model
  • Paraphrasing existing questions into multiple synonymic sentences to create a training corpus for their conversational agent
  • Validation that sentences, in both English and French, are classified into categories

Each project uses double pass annotation with an arbitrator to break ties. This ensures their accuracy goals are always met, so they can trust their model performance.  


Innodata helped the bank enhance and accelerate the ground truth data pipeline used to train their conversational models. Training on precise and relevant utterances helped the chatbot to become more articulate, more responsive, and increase customer satisfaction. Innodata ultimately won their trust and business by being flexible and precise. The client stated they also “appreciate Innodata’s confidentiality, high-quality standards, and in-house local language annotators.”

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(NASDAQ: INOD) Innodata is a global data engineering company delivering the promise of AI to many of the world’s most prestigious companies. We provide AI-enabled software platforms and managed services for AI data collection/annotation, AI digital transformation, and industry-specific business processes. Our low-code Innodata AI technology platform is at the core of our offerings. In every relationship, we honor our 30+ year legacy delivering the highest quality data and outstanding service to our customers.


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