Zach Hanson | Design Thinking and Improving Customer Experience With AI

The process of moving AI beyond the theoretical and into the practical as it becomes part of our everyday lives is a complex one. While advancements and opportunities in the AI/ML space abound, there is still a long way to go. Once considered the Wild West of the digital transformation, AI is now facing questions about processes, regulations, purpose, and critical design.

Watch as Melody welcomes Zachary Hanson, Head of ML Product at Brightcove, an online video platform that helps customers experience the incredible potential of video. In this chat, Zach will explore the pillars of a successful AI platform, the importance of design thinking in every aspect of the customer’s AI experience, empowering AI scaling strategies, and Zach’s tips for successful remote working in any environment.


(NASDAQ: INOD) Innodata is a global data engineering company delivering the promise of AI to many of the world’s most prestigious companies. We provide AI-enabled software platforms and managed services for AI data collection/annotation, AI digital transformation, and industry-specific business processes. Our low-code Innodata AI technology platform is at the core of our offerings. In every relationship, we honor our 30+ year legacy delivering the highest quality data and outstanding service to our customers.