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Generative AI
Test + Evaluation
Platform BETA

Adversarial Testing for Proactive LLM Safety Evaluation

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Designed for data scientists and compliance leaders, the Generative AI Test + Evaluation Platform BETA conducts automated testing of AI models, identifies vulnerabilities, and provides actionable insights to ensure models meet evolving regulatory standards and government compliance requirements. 

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Penetration Testing

Combining automated prompt generation with human expertise to expose potential vulnerabilities and biases.

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Red Teaming

Test your AI with both human-led and automated red teaming at a fraction of the cost of traditional testing and at scale.

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Contextual Evaluation

Assess your AI’s performance against real-world scenarios.

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Risk Mitigation

Proactively identify and address risks through an integrated, comprehensive risk taxonomy, or bring your own.

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Safety Assurance

Leverage conversational data for fine-tuning, model retraining, and regression testing.

Risk
Assessment.

  • Employee Information
  • Customer Information / PII
  • Company Information / IP
  • Hallucinations
  • Deepfakes
  •  Disinformation + Conspiracy Theories
  • Race  
  • Gender  
  • Political  
  • Disability 
  • Religion 
  • Sexual Orientation 
  • And more...
  • Copyright + Trademarks
  • Legal + Ethical Misuse
  • Brand Reputation
  • Self-Harm + Dangerous Advice
  • Violence + Crime Promotion and/or Enablement 
  • Offensive Material 
  • Hate Speech 

Ensure Your AI is Safe, Reliable, + Compliant.

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Reduce the Risk of AI-Related Incidents

Protect your reputation and avoid costly fines.

Enhance AI Reliability

Ensure your AI systems deliver accurate and consistent results.

Promote fairness and equity in your AI applications.

Identify + Resolve Biases

Gain a Competitive Edge

Demonstrate your commitment to responsible AI development.

Project Management

Define goals and track progress efficiently for streamlined results. 

The Importance of Continuous Testing + Training for GenAI Models.

To meet regulations such as the California Generative AI Accountability Act (SB 896, 2024), the California Safe and Secure Innovation for Frontier AI Models (SB 1047, 2024), the Executive Order on AI (2023), and the White House Blueprint for an AI Bill of Rights (2022), AI systems require continuous monitoring and independent evaluation.

Brand Reputational Damage

Customer Loss From Negative Experience

Financial Fines, Penalties, + Other Legal Action

Operational Disruptions + Security Breaches

Regulatory + Non-Compliance

Real-World Incidents.

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AI Customer Service Failures and Passenger Frustration

A well-known airline’s AI chatbot faced negative news coverage due to its inability to handle complex customer service issues during peak travel disruptions. The lack of adequate training and human oversight contributed to the problem.

This incident highlights the risks of deploying AI without proper testing that is harmful to brand reputation. By ensuring AI systems are well-trained, adaptable, and supported by human oversight, companies can mitigate these risks and avoid similar negative customer experiences.

AI-Generated-Financial-Content-and-Credibility--Issues-(CNET)-

AI-Generated Financial Content and Credibility Issues

A major online publication faced backlash after using an AI model to generate financial articles that contained inaccuracies and plagiarism. The AI-generated content was not adequately fact-checked and relied on flawed or incomplete data.

This incident damaged the publication’s reputation and forced the platform to review its AI use and test abnormal breaks in the model’s output. The incident demonstrates the importance of red teaming and thorough quality control when using AI to generate public-facing content, especially in areas like finance that require high accuracy.

AI-Bias-in-Recruitment-and-Discriminatory-Hiring-Practices-(L’Oréal)

AI Bias in Recruitment and Discriminatory Hiring Practices

A major beauty company came under scrutiny for its AI-driven recruitment tool’s discriminatory practices. The tool was trained on biased data, perpetuating existing inequalities and unfairly excluding underrepresented groups. 

This incident highlights the importance of ethical AI development and the need for diverse, unbiased training data to avoid discrimination. Transparent AI governance is also crucial in decision-making processes that impact people’s lives. This could have been avoided by actively testing the model against risk vulnerabilities like bias.  

AI-Chatbot-Missteps-and-Inappropriate-Responses-to-Minors-(Snapchat)-

AI Chatbot Missteps and Inappropriate Responses to Minors

A social media platform faced criticism for its AI chatbot’s inappropriate responses to minors. The chatbot lacked sufficient moderation and training for sensitive interactions, leading to harmful conversations. 

This incident highlights the importance of robust safety measures, content filtering, and age-appropriate interactions when deploying AI chatbots, especially on platforms with young users. Additionally, automated testing could have helped identify vulnerabilities in the chatbot’s responses and prevent harmful interactions. 

How it Works.

Why
Choose Us?

Industry-Leading Expertise

Industry-Leading Expertise

Innodata brings +35 years of data engineering expertise and a trained red teaming division that focuses on AI safety and compliance.

Client-Focused Approach

Client-Focused Approach

We work closely with our clients to understand their specific needs and challenges.

Comprehensive Testing

Comprehensive Testing Capabilities

We offer a robust testing methodology to address a comprehensive taxonomy of risk factors.

Commitment to Ethical AI

Commitment to Ethical AI

We believe in the responsible development and deployment of AI.

Innodata's GenAl platform excels at answering single and multi-prompt questions, which is particularly valuable during unplanned interruptions.

Principal Product Manager,
Leading Online Learning Platform

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CASE STUDIES

Success Stories

See how top companies are transforming their AI initiatives with Innodata’s comprehensive solutions and platforms. Ready to be our next success story?

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Question + Answering for Global Tech Company

Intelligent Regulatory Insights with Machine Learning and OpenAI

Generative AI Solutions for a Leading Information Publisher

Image Caption Generation

Streamlining Regulatory Content Management with Automation and Retrieval-Augmented Generation (RAG)

Text Generation in the Advertising Space

Base Annotations Comparison

Enhancing Summarization Accuracy for Compliance​

Search Summarization

Chatbot Instruction Dataset for RAG Implementation

Creating Health and Medical Dialogues Across 8+ Specialties

Innodata (NASDAQ: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. That’s why we’re on a mission to help the world’s leading technology companies and enterprises drive Generative AI / AI innovation. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 35+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

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Success Stories

Question + Answering for Global Tech Company

  • Innodata Case Study Challenge Icon Challenge

A leading global tech company sought Innodata to enhance their question answering system. This project involved generating accurate and contextually appropriate responses to a wide range of prompts, from straightforward factual questions to complex creative tasks.

  • Diverse Prompt Types: The system needed to handle various prompt types, including factual questions and creative writing tasks.​
  • Sensitive Content: Ensuring responses appropriately handled sensitive topics was critical to maintain user trust and safety.​
  • Contextual Understanding: Integrating contextual information from chat histories to provide relevant and coherent responses posed a significant challenge.​
  • AI Capabilities: Clearly defining the capabilities and limitations of the AI to prevent it from generating responses beyond its scope.
  • Innodata Case Study Solution Icon Solution

The project adopted a structured approach to address these challenges, focusing on robust training, rigorous evaluation, and continuous improvement.​

Team Preparation:​ Assembled a team with strong writing skills and experience in generating concise, mobile-friendly content.​

Guidelines and Evaluation:​ Developed comprehensive guidelines to ensure responses were accurate, unbiased, and sensitive to user context.​ Implemented a detailed evaluation process to continuously assess and improve the quality of responses.​

Training and Feedback:​ Conducted extensive training sessions to familiarize the team with the task requirements and the AI’s capabilities.​ Provided regular feedback to refine the team’s approach and ensure adherence to guidelines.​

Contextual Integration:​ Implemented strategies to effectively utilize chat history and other contextual information to enhance response relevance.​

  • Innodata Case Study Impact Icon Impact

Improved Response Quality: The project significantly enhanced the accuracy and contextual relevance of the AI’s responses.​

Increased Efficiency: Streamlined processes and clear guidelines led to quicker and more efficient response generation.​

Enhanced User Trust: By effectively handling sensitive content and providing contextually appropriate responses, user trust and satisfaction increased.​

Scalability: The refined methodologies and processes proved scalable, enabling the client to handle increasing volumes of user queries effectively.​

Success Stories

Intelligent Regulatory Insights with Machine Learning and OpenAI

  • Innodata Case Study Challenge Icon Challenge

A large US bank, with a global presence, faced the challenge of staying informed about a constantly evolving landscape of financial regulations. Manually reviewing thousands of regulatory documents published weekly across various sources was a time-consuming and error-prone process. The bank needed a solution to: 

  • Reduce Time Spent on Updates: Legal professionals needed a more efficient way to stay current with regulatory changes. 
  • Improve Information Relevance: Sifting through irrelevant information wasted valuable time and resources. 
  • Ensure Timely Awareness: The bank needed to be promptly informed of any regulatory changes impacting their operations. 
  • Support Informed Decision-Making: Easy access to clear and actionable insights was crucial for informed decision-making. 
  • Innodata Case Study Solution Icon Solution

Innodata developed an Intelligent Insights program utilizing OpenAI and machine learning to address these challenges. The program leveraged the following:

Comprehensive Regulatory Content Repository: Innodata built a vast repository of regulatory documents obtained through automated scraping techniques. This repository ensured access to the latest and most relevant information. 

Machine Learning for Categorization: Advanced machine learning algorithms were used to categorize the scraped documents based on pre-defined metadata (e.g., jurisdiction, document type). This facilitated efficient information retrieval. 

OpenAI for Intelligent Summaries: OpenAI’s capabilities were harnessed to generate daily or weekly summaries of the categorized regulatory documents. Users could customize their subscriptions based on specific needs (regions, document types) to receive the most relevant information. 

Natural Language Processing (NLP): Leveraging NLP, the system could interpret complex legal language, providing clear and concise summaries in a user-friendly format. 

Real-Time Updates: The system continuously monitored regulatory sources for updates, ensuring users were always informed about the latest changes. 

Source Access: Users could easily access the original PDF source document for any summarized point, facilitating deeper dives when needed. 

  • Innodata Case Study Impact Icon Impact

The Intelligent Insights pilot program delivered significant improvements:

Increased Efficiency: Legal professionals could stay updated on regulatory changes with minimal time investment, freeing up valuable resources for analysis. 

Enhanced Relevance: Customizable subscriptions ensured users received only the information relevant to their specific needs, eliminating information overload. 

Improved Timeliness: Real-time updates kept users informed about the latest changes as they occurred, minimizing the risk of non-compliance. 

Empowered Decision-Making: Clear and actionable insights from the summaries facilitated informed decision-making within the organization. 

Success Stories

Generative AI Solutions for a Leading Information Publisher

  • Innodata Case Study Challenge Icon Challenge

A major information publisher sought to deploy Generative AI within their legal and regulatory operational processes. The goal was to achieve scalability across 13 European countries and multiple languages while maximizing efficiency.

  • Innodata Case Study Solution Icon Solution

Innodata collaborated with the client to offer specialized consulting and implementation services. The process began with a vision workshop designed to educate stakeholders and identify potential opportunities for AI integration. Two areas were selected for initial 3-month Proofs of Concept (POCs):

Abstract Creation from German Court Cases: Using Generative AI to automate the generation of case summaries. 

Keyword Extraction and Taxonomy Matching for Dutch Labor Law Books: Employing AI to identify relevant keywords and match them to an established taxonomy.

Innodata engaged closely with key stakeholders to establish review and evaluation criteria for each POC. The implementations utilized advanced AI techniques including:

Generative Pre-trained Transformers (GPT): Leveraged for natural language understanding and generation. 

Chain of Density: Applied to ensure coherence and relevance in generated content. 

Prompt Engineering: Used to optimize AI responses. 

Fine-Tuning: Customized the model on specific legal data to enhance performance. 

Vector Database with Similarity Matching: Employed to ensure accurate keyword extraction and taxonomy alignment. 

  • Innodata Case Study Impact Icon Impact

Innodata demonstrated that Generative AI could enhance processes traditionally reliant on human expertise in language and legal fields. The results underwent a rigorous double-blind review process and were benchmarked against industry standards.

German Abstracts: Of the abstracts generated by GPT, 44% were rated favorably and deemed publishable without modification. In comparison, manually generated abstracts had a 58% approval rate, supporting the efficacy and subjective consistency of the GPT-generated content. 

Dutch Keywords: The GPT system achieved a 25% exact match rate with manually tagged keywords. For reference, a comparison between two human taggers resulted in a 22% exact match, indicating that the GPT solution performs comparably to the existing manual process. 

Both POCs will be further developed for production and scaled across countries based on business needs and priorities. Innodata has also proposed and will facilitate change management strategies to support the program's expansion. Additionally, new opportunities have been identified and transitioned into the POC phase for expedited evaluation.

Success Stories

Image Caption Generation ​

  • Innodata Case Study Challenge Icon Challenge

The challenge presented in the Image Caption Generation project lay in crafting detailed and accurate captions for advertisement images, aligning with accessibility standards. Raters were tasked with describing images with precision, catering to visually impaired audiences, while strictly adhering to client guidelines. The task demanded a high level of detail within a limited word count, posing a significant execution challenge. ​

  • Innodata Case Study Solution Icon Solution

To address the challenge, our approach involved thorough training and meticulous preparation. We provided comprehensive learning modules and resources to familiarize the team with the task requirements and client guidelines. A dedicated Q&A system ensured clarity, with trainers promptly addressing any queries or ambiguities. Additionally, we maintained a centralized Source of Truth document for up-to-date guidelines and instructions, streamlining the annotation process. ​

  • Innodata Case Study Impact Icon Impact

Through our tailored training strategy and meticulous approach, we optimized the annotation process, ensuring the generation of high-quality image captions. This not only improved accessibility for visually impaired audiences but also enhanced the overall quality and relevance of advertisement content. By sourcing candidates with relevant experience and conducting rigorous certification assessments, we built a skilled team capable of consistently delivering accurate and descriptive image captions. The project’s success established a scalable framework for future endeavors, further advancing accessibility standards and enhancing the client’s advertisement capabilities. ​

Success Stories

Streamlining Regulatory Content Management with Automation and Retrieval-Augmented Generation (RAG)

  • Innodata Case Study Challenge Icon Challenge

A large US bank, operating across 100+ countries, faced a monumental task in managing a constantly evolving landscape of financial regulations. With thousands of legal documents published weekly across various sources (websites, PDFs, etc.), their legal department struggled with: 

  • Data Volume: Processing thousands of pages of regulations per week manually was time-consuming and inefficient. 
  • Categorization & Retrieval: Manually searching for updates on hundreds of websites was cumbersome and prone to errors. 
  • Time Constraints: Reviewing each source and downloading documents took valuable time away from analysis. 
  • Integration: Manually integrating data into their internal system was a slow and error-prone process. 
  • Scalability: Manual processes couldn’t keep pace with the ever-increasing volume of regulations. 
  • Data Diversity: Regulatory information resided in various formats (PDF, Excel, Word, HTML) across diverse sources. 
  • Innodata Case Study Solution Icon Solution

Innodata addressed these challenges with a comprehensive approach, leveraging automation and cutting-edge technology:

Automated Workflow Tool: We developed a tool to automate the scraping of regulatory documents from various sources. This ensured a comprehensive and up-to-date dataset for analysis.

Machine Learning for Metadata Enhancement: Machine learning algorithms analyzed the scraped content, automatically assigning relevant metadata like publication date, jurisdiction, and document citations. This improved data organization and searchability.

Following a streamlined data collection process, Innodata built upon the document repository with the core solution:

Retrieval-Augmented Generation (RAG) Tool:  This custom-built tool, designed specifically for financial regulations, uses Azure AI and Cohere’s Coral to answer user queries. It combines retrieval and generation techniques for efficient and insightful responses

  • Azure AI Search: This powerful search engine facilitates efficient document retrieval based on user-entered queries. 
  • Natural Language Processing (NLP): Advanced NLP allows the RAG tool to understand complex legal queries and provide accurate responses derived from retrieved documents. 
  • User-Friendly Interface: Users can easily input queries, view retrieved documents, and understand generated summaries and interpretations presented in a clear and concise format. 
  • Innodata Case Study Impact Icon Impact

The implemented solutions yielded significant benefits:

Enhanced Efficiency: Manual processes were replaced with automation, significantly reducing the time required to find and interpret regulatory documents. 

Improved Accuracy: Combining Azure AI Search with GenAI ensured highly accurate and relevant responses to user queries. 

Real-Time Updates: The system continuously monitors and indexes new regulations, keeping users informed about the latest changes. 

Scalability: The RAG tool scales effortlessly with increasing data volumes, ensuring a sustainable solution for growing compliance needs. 

Cost Savings: Automation reduced reliance on manual labor and specialized compliance experts, leading to significant cost savings. 

Success Stories

Text Generation in the Advertising Space

  • Innodata Case Study Challenge Icon Challenge

A leading FAANG client approached Innodata with the task of enhancing their AI-generated advertising copy. The primary objective was to assess and refine the quality of AI-generated text in comparison to original ads, focusing on content creativity, syntactical and lexical diversity, and the presence of hallucinations. This project aimed to ensure that the AI-generated copy met high standards of creativity and accuracy, vital for maintaining the brand’s reputation and effectiveness in the advertising space. ​

The specific challenge stemmed from the limitations of the standard LLM, which relied solely on pre-existing patterns learned during training. This hindered its ability to perform actions requiring specific external information retrieval, hindering its functionality.

  • Innodata Case Study Solution Icon Solution

Innodata implemented a comprehensive strategy to tackle the challenge. First, we assembled a specialized team with a background in advertising and creative writing, ensuring they had a keen understanding of marketing language and best practices. The team underwent rigorous training, including:

Learning Modules and Practice Exercises: Pre-recorded lessons and exercises to hone creative writing skills and familiarize them with client guidelines.​

Q&A Sessions: Regular meetings to address queries and refine understanding, with an emphasis on resolving ambiguities and ensuring adherence to guidelines.​

Reverse Engineering: Analyzing client-provided answers to practice tasks to identify patterns and nuances, enabling the team to align closely with client expectations.​

Exercise Sets: Creating ad copy, identifying hallucinations, and editing subpar outputs to meet diversity and creativity standards.​

  • Innodata Case Study Impact Icon Impact

By leveraging Innodata's expertise, the FAANG client achieved:​

Enhanced AI Output: Improved quality of AI-generated ads, with a clear distinction between creative and non-creative elements, and diverse yet coherent text.​

Brand Integrity: Minimized hallucinations that could harm the brand’s reputation, ensuring that all generated content was accurate and trustworthy.​

Operational Efficiency: Established a scalable framework for evaluating and refining AI-generated content, streamlining the process and setting a high standard for future projects.​

Client Alignment: Our insights and methodologies often influenced the client’s approach, leading to refinements in their guidelines and enhancing overall project outcomes.​

Success Stories

Base Annotations Comparison ​

  • Innodata Case Study Challenge Icon Challenge

Innodata partnered with a leading global technology company to improve their AI models, comparing responses from different AI models to determine which performed better based on three quality attributes: helpfulness, honesty, and harmlessness. ​

  • Diverse Prompt Types:  The system needed to assess various types of responses, from factual answers to creative writing. ​
  • Quality Assessment: Responses were evaluated based on their helpfulness, honesty, and harmlessness, requiring nuanced judgment. ​
  • AI Capabilities: Understanding and clearly defining the AI’s capabilities and limitations was essential to accurate assessment. ​
  • Innodata Case Study Solution Icon Solution

The project focused on training and evaluation strategies to ensure accurate and consistent response comparisons.

Training and Evaluation​:

  • Conducted thorough training to familiarize the team with task requirements and the AI’s capabilities.​
  • Used learning modules, Q&A sessions, and practical exercises to prepare the team.​

Quality Attributes​:

  • Helpfulness: Assessed if the response addressed the prompt coherently, concisely, and relevantly.​
  • Honesty: Evaluated factual accuracy, neutrality, and transparency.​
  • Harmlessness: Ensured responses were safe, non-offensive, and devoid of unqualified advice.​

Response Ranking​:

  • Agents ranked responses based on their adherence to the quality attributes, from best to worst.​​
  • Innodata Case Study Impact Icon Impact

Innodata significantly improved the AI models of the leading technology company by implementing a structured evaluation process focused on helpfulness, honesty, and harmlessness. Through targeted training and practical exercises, the team efficiently assessed and enhanced the AI's responses. This collaboration not only increased the accuracy and relevance of the outputs but also streamlined the evaluation process, boosting operational efficiency. Innodata's methodologies supported scalable improvements, contributing substantially to the advancement of the company's AI capabilities. 

Success Stories

Enhancing Summarization Accuracy for Compliance​

  • Innodata Case Study Challenge Icon Challenge

A leading multinational tech company was in the final stages of developing a cutting-edge language model specifically designed for eDiscovery and communication compliance projects.

A key feature of this model was its summarization skill, crucial for efficiently handling large volumes of documents. However, the tech company faced a significant obstacle: they lacked the necessary documents to rigorously test and validate the summarization capabilities of their model. Without proper testing, the copilot could deliver inaccurate summaries and hinder eDiscovery workflows. ​

  • Innodata Case Study Solution Icon Solution

Innodata’s team of experts created a comprehensive set of 500+ documents tailored for testing the language model’s summarization skills. These documents were carefully curated to reflect the diverse and real-life scenario typically encountered in eDiscovery projects. By providing a robust and varied dataset, we ensured that the model’s summarization feature could be thoroughly tested under realistic conditions. ​

​In addition to creating the documents, our team rigorously tested the model using this dataset by developing and implementing a series of prompts designed to push the model’s summarization capabilities to their limits. By simulating various real-world scenarios and document complexities, they were able to thoroughly evaluate and enhance the language model’s performance. These prompts helped categorize the bugs and errors encountered during testing of the created documents into categories such as false positives, false negatives, and graceful responses. This approach resulted in a highly robust model capable of handling complex datasets. 

  • Innodata Case Study Impact Icon Impact

Bug-Free Deployment: Innodata’s testing helped identify and fix bugs, ensuring the model’s accuracy and reliability. ​

Enhanced Summarization Accuracy: Testing led to significant improvements in the copilot’s ability to summarize documents accurately. ​

Increased Customer Confidence: With a thoroughly tested copilot, the tech company was confident in its product’s value for eDiscovery professionals. ​

Success Stories

Search Summarization ​

  • Innodata Case Study Challenge Icon Challenge

A leading tech company approached Innodata with a task requiring the creation of high-quality, user-centric summaries based on search queries and retrieved web documents. The challenge involved: 

  • Aligning with User Intent: Summaries needed to be concise (75-100 words) and directly address the user’s last message within the ongoing conversation. ​
  • Accuracy and Originality: Information gleaned from reference documents needed to be presented accurately, with proper citations but avoiding plagiarism. ​
  • Adhering to “3 H’s”: Summaries had to be Helpful, High-quality, and Human-rated, ensuring a clear and informative user experience. 
  • Innodata Case Study Solution Icon Solution

Innodata implemented a comprehensive training program to equip annotators with the necessary skills:​

Learning Resources: Pre-recorded lessons and detailed documentation provided clear guidelines and examples.​

Practice Exercises: Interactive Google Forms exercises allowed for practical application of knowledge.​

Real-world Experience: Early access to the client’s practice queue ensured familiarity with the actual work interface.​

Dedicated Support: Q&A Excel sheets addressed questions and facilitated clarification from the client.​

Centralized Knowledge Base: An internal “Source of Truth” document housed the latest guidelines and resources.​

Example Sets: Client-provided gold-standard answers served as reference points for annotators.​

Skilled Workforce: Recruitment focused on individuals with experience in concise writing (e.g., newsletter writers) and basic fact-checking.​

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  • Innodata Case Study Impact Icon Impact

Innodata’s training program ensured the success of this project. The combination of pre-recorded lessons, practical exercises, and real-world application through the practice queue equipped annotators with a strong foundation in the client’s guidelines and best practices. Dedicated support through Q&A channels and a centralized knowledge base addressed any questions or uncertainties, while client-provided gold-standard answers offered valuable benchmarks. Finally, the recruitment strategy focused on individuals with experience in concise writing and fact-checking, perfectly aligning with the project’s demand for accurate and informative summaries.  ​

Ultimately, Innodata’s comprehensive approach not only prepared a skilled workforce for the leading tech company but also helped the client achieve its goal of training an AI model to effectively generate user-centric search summaries. ​

Success Stories

Chatbot Instruction Dataset for RAG Implementation

  • Innodata Case Study Challenge Icon Challenge

A leading technology company approached Innodata with a unique challenge. They needed a specialized dataset to train their large language model (LLM) to perform complex “multi-action chaining” tasks. This involved improving the LLM’s ability to not only understand and respond to user queries but also access and retrieve relevant information beyond its initial training data.

The specific challenge stemmed from the limitations of the standard LLM, which relied solely on pre-existing patterns learned during training. This hindered its ability to perform actions requiring specific external information retrieval, hindering its functionality.

  • Innodata Case Study Solution Icon Solution

Innodata implemented a creative approach to address the client's challenge:

Chain-of-Thought Prompt Development: Innodata’s team of experts employed a technique called “Chain of Thought in Context Learning” to design prompts that encouraged the LLM to explicitly showcase its internal thought process while responding to user queries. This provided valuable insights into the LLM’s reasoning and information retrieval steps.

Prompt Completion with RAG Integration: The team leveraged “Prompt Creation Completion” techniques, where authors set up prompts, craft related queries, and complete the prompts using the Retrieval-Augmented Generation (RAG) tool. This tool retrieved relevant information necessary for the LLM to complete the task at hand.

Author Expertise: Our team of skilled authors, equipped with an understanding of API and RAG dependencies, crafted the dataset elements:

  • User-facing chatbot conversations simulating real-world interactions. 
  • Internal thought processes of the chatbot, revealing its reasoning and information retrieval steps. 
  • System-level instructions guiding the chatbot’s actions. 
  • Training on complex use cases involving multi-step tasks and subtasks. 
  • Innodata Case Study Impact Icon Impact

The resulting dataset, enriched with the "chain-of-thought" approach, offered the client significant benefits:

Enhanced LLM Functionality: The dataset equipped the LLM with the ability to perform complex, multi-action tasks, significantly improving its practical applications.

Improved Information Retrieval:  By incorporating the RAG tool, the LLM gained the ability to access and retrieve crucial information from external sources, overcoming its prior limitations.

Deeper Model Understanding: The “chain-of-thought” element provided valuable insights into the LLM’s reasoning process, enabling further optimization and development.

Success Stories

Creating Health and Medical Dialogues Across 8+ Specialties

  • Innodata Case Study Challenge Icon Challenge

A leading medical publisher approached Innodata with a critical need. They required a comprehensive dataset of medical dialogues, spanning over 8 different specialties, to support advancements in medical knowledge retrieval and automation. This dataset would serve as the foundation for semantic enrichment – a process that enhances the understanding of medical information by computers.

The key requirements were:

  • Multi-Specialty Focus: Dialogues needed to cover a wide range of medical sub-specialties, exceeding 20 in total. 
  • Real-World Tone: The dialogues should mimic genuine conversations within medical settings, while referencing the client’s specific “clinical key” as a knowledge base.
  • Pre-Determined Topics: The client provided a list of medical and health areas to ensure the dialogues addressed relevant issues.
  • Exceptional Accuracy: Achieving 99% accuracy in the medical content of the conversations was paramount.
  • Innodata Case Study Solution Icon Solution

Innodata implemented a multi-step workflow to deliver a high-quality medical dialogue dataset:

Expert Actor Recruitment: Innodata assembled a team of actors with real-world medical experience, including nurses, medical doctors, and students. This ensured the dialogues reflected the appropriate level of expertise and communication style for each scenario. 

Content Development: Our medical writers crafted the dialogues based on the client’s provided topics and “clinical key” resources. Each conversation maintained a natural flow while adhering to strict medical accuracy.

Multi-Layer Review: The dialogues underwent a rigorous review process by medical professionals to guarantee factual correctness and adherence to the 99% accuracy benchmark.

  • Innodata Case Study Impact Icon Impact

By leveraging Innodata's expertise in medical content creation and actor recruitment, the client received a unique and valuable dataset:

Extensive Medical Coverage: The dataset encompassed dialogues across a broad spectrum of medical specialties, providing a robust foundation for various applications.. 

Realistic Interactions: The diverse cast of actors and natural dialogue style ensured the dataset accurately reflected real-world medical communication.

Highly Accurate Content: The 99% accuracy level guaranteed the dataset’s suitability for training AI models and enriching medical knowledge retrieval systems.