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AI Data Solutions

AI for Enterprises

Leading GenAI Digital Transformation

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Our AI for Enterprises Offerings

Innodata empowers enterprises with GenAI-driven digital transformation—developing, implementing, and managing AI solutions that boost productivity, cut costs, and streamline workflows. Our AI for Enterprises offering includes three key components:

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Strategy + Technology Consulting

Innodata’s Methodologies to Think + Discover

We help enterprises develop AI/GenAI digital transformation roadmaps and optimize data and technology infrastructures.​

1. Strategy + Feasibility Assessment

  • Define business objectives, AI opportunities, use cases, and feasibility.  
  • Assess current workflows and AI maturity.  
  • Analyze data needs, assess the current data infrastructure, and evaluate the feasibility of delivering data on-demand via a cloud-based service. 

2. Future State Vision + Blueprint

  • Outline security, compliance, and infrastructure requirements. 
  • Oversee a vision workshop to map Agentic AI/Copilot-powered workflows and user interactions.  
  • Design data architecture for seamless integration.  

Data-as-a-Service (DaaS)

Providing Data on Demand, Unlocking Insights, Unleashing Growth

Providing scalable, real-time access to curated, high-quality data to drive data-driven decisions and AI solutions with our DaaS offerings, ensuring robust data management and governance for digital transformation. 

3. DaaS

  • Collect and integrate data from multiple sources using APIs, ETL, and automated pipelines.  
  • Clean, enrich, and standardize data using business rules and AI/ML techniques.  
  • Manage data securely in scalable cloud databases with indexing and version control. 

Designing, Implementing, and Managing GenAI Copilots + Agents

We design and implement AI-powered copilots and agents that automate processes, enhance business productivity, and improve customer experiences.

4. PoC + Pilot

  • Build a functional Agentic AI/Copilot prototype for a targeted use case.  
  • Validate performance using real business data.  
  • Refine based on stakeholder feedback.  
  • Deploy Agentic AI/Copilot in a controlled production environment. 

5. Full-Live Deployment + Scaling

  • Expand Agentic AI/Copilot across business units, teams, and regions. Integrate with enterprise IT, workflows, and governance models.  
  • Train teams on AI usage and best practices.  
  • Ensure compliance, security, and scalability. 

6. GenAI Managed Services

  • Support users with troubleshooting and enhancements.  
  • Report on key performance metrics and business impact.  
  • Monitor and optimize models. 

Prompting

Use a Pre-Trained Model​

License pre-trained models from a vendor to start using.

Fine-Tuning

Tune a Pre-Trained Model

License a pre-trained model from a vendor and tune it with proprietary data before using.

Pre-Training

Pre-Train Your Model

Further train an open-source pre-trained model with proprietary data to incorporate extensive proprietary knowledge before using.​​

Ground-Up Build

Build Your Own Model

Design, build, and train a new state-of-the-art model using deep learning architectures before using.

How Does GenAI Digital Transformation Look in an Enterprise?

End-to-End Workflows to Drive Enterprise
GenAI Digital Transformation.​

3 Core Areas of GenAI Digital Transformation.​

GenAI Use Cases for Enterprises

• Chatbots + Virtual Assistants​

• Automated Content Generation​

• AI-Powered Personalization + Recommendation​

• Text Summarization + Insights Extraction​

• Intelligent Search + Knowledge Management

• Fraud Detection + Risk Assessment​

• Machine Translation + Multilingual Communication​

• Code Generation + Software Development​

• Image, Video, and Audio Generation + Enhancement​

• Automated Data Labeling + Annotation

Multi-Domain Solution Application

• Financial Services: Automates fraud detection, risk assessment, and reporting​

• Healthcare: Enhances documentation, diagnostics, and drug discovery​

• Media + Publishing: Automates content creation and enrichment​

• Retail + E-Commerce: Optimizes recommendations, chatbots, and forecasting​

• Manufacturing: Improves maintenance, logistics, and inventory​

• Government: Enhances policy analysis, automation, and security​

• Real Estate: Enables forecasting, valuation, and AI-driven design

Internal + External Business Process

Internal: Non-client-facing work in an enterprise:

• Human Resources​

• Information Technology​

• R+D​

• Finance​

• Compliance + Legal​

• Supply Chain + Internal Operations

External: Client-facing activity ​

• Sales​

• Marketing​

• Customer Support​

• External Logistics

Why Innodata?

Domain Expertise Across Industries

With 5,000+ in-house SMEs across AI, data engineering, and industries like healthcare, finance, and tech, Innodata brings unmatched expertise in enterprise AI transformation. Our AI strategists, data scientists, linguists, and taxonomists ensure your AI initiatives align with your business goals and industry best practices.

Quick Turnaround at Scale with Quality Results

We enable enterprises to move from strategy to full-scale AI implementation with speed and precision. Our global, always-on teams ensure fast turnaround times and scalable execution, supporting seamless AI adoption across multiple business units, workflows, and geographies.

Global Reach, Multilingual AI Capabilities

Operating across 20+ global delivery locations with expertise in 85+ languages and dialects, we ensure your AI models and data solutions are fully localized, compliant, and optimized for diverse markets worldwide.

Tailored AI Tooling + Infrastructure

Leverage our proprietary AI SaaS platforms to accelerate your AI initiatives. From our GenAI Test + Evaluation Platform for safe LLM development to our no-code/low-code AI annotation platform and Document Intelligence solutions, we provide the tools to build, optimize, and deploy AI-powered solutions at scale.

Poster image for the video

Enabling Enterprise AI Across Industries.

Agritech + Agriculture

Crop Yield Prediction, Livestock Monitoring, Plant Disease Detection, Weed Detection and Management, Soil Moisture Monitoring, and More….

Energy, Oil, + Gas

Environmental Monitoring, Risk Management, Fault Detection and Management, Geological Analysis, and More…

Media + Social Media

Search Relevance, Agentic AI Training, Content Moderation, Ad Placements, Facial Recognition, Podcast Tagging, Sentiment Analysis, Chatbots, and More…

Consumer Products + Retail

Product Categorization and Classification, Agentic AI Training, Search Relevance, Inventory Management, Visual Search Engines, Customer Reviews, Customer Service Chatbots, and More…

Manufacturing, Transportation, + Logistics

Contract Review and Analysis, Legal Transcription, eDiscovery, Entity Recognition, Compliance Monitoring, and More…

Banking, Financials, + Fintech

Fraud Detection, Risk Assessment, Trading Algorithms, Customer Sentiment Analysis, Regulatory Compliance, and More…

Legal + Law

Contract Review and Analysis, Legal Transcription, eDiscovery, Entity Recognition, Compliance Monitoring, and More…

Automotive + Autonomous Vehicles

In/Off-Street Object Detection, Lane Detection and Tracking, Anomaly Detection, Sensor Fusion, Semantic Segmentation, and More…

Aviation, Aerospace, + Defense

Predictive Maintenance, Aircraft Detection, Air Traffic Control, Autonomous Systems Development, Geospatial Analysis, and More…

Healthcare + Pharmaceuticals

Medical Image Annotation, Drug Development, Health Record Annotation, Pharmacovigilance, Medical Journal Annotation, and More…

Insurance + Insurtech

Underwriting Analysis, Claims Fraud Detection, Subject Risk Assessment, Customer Sentiment, Customer Service Chatbots, and More…

Software + Technology

Search Relevance, Agentic AI Training, Computer Vision Initiatives, Audio and Speech Recognition, LLM Model Development, Image and Object Recognition, Sentiment Analysis, Fraud Detection, and More...

Let’s Innovate Together.

See why seven of the world’s largest tech companies trust Innodata for their AI needs.

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We could not have developed the scale of our classifiers without Innodata. I’m unaware of any other partner than Innodata that could have delivered with the speed, volume, accuracy, and flexibility we needed.

Magnificent Seven Program Manager,
Al Research Team

CASE STUDIES

Success Stories

See how top companies are transforming their AI initiatives with Innodata’s comprehensive solutions and platforms. Ready to be our next success story?

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Question + Answering for Global Tech Company

Intelligent Regulatory Insights with Machine Learning and OpenAI

Generative AI Solutions for a Leading Information Publisher

Image Caption Generation

Streamlining Regulatory Content Management with Automation and Retrieval-Augmented Generation (RAG)

Text Generation in the Advertising Space

Base Annotations Comparison

Enhancing Summarization Accuracy for Compliance​

Search Summarization

Chatbot Instruction Dataset for RAG Implementation

Creating Health and Medical Dialogues Across 8+ Specialties

Articles + News

How Much Do Today’s LLMs Really Know? 

Read More

Innodata Featured in Forrester’s Report on Synthetic Data

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 Why Linguistics is Crucial for AI Model Success

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How to Manage Risks Associated with Using AI

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FAQ

Data collection in AI involves gathering diverse and high-quality datasets such as image, audio, text, and sensor data. These datasets are essential for training AI and machine learning (ML) models to perform tasks like speech recognition, document processing, and image classification. Reliable AI data collection ensures robust model development and better outcomes.

Innodata provides comprehensive data collection services tailored to your AI needs, including:

  • Image data collection
  • Video data collection
  • Speech and audio data collection
  • Text and document collection
  • LiDAR data collection
  • Sensor data collection
  • And more…

Synthetic data generation creates statistically accurate, artificial datasets that mirror real-world data. This is especially beneficial when access to real-world data is limited or sensitive. Synthetic data helps with:

  • Data augmentation to expand existing datasets.
  • Privacy compliance by generating non-identifiable replicas of sensitive data.
  • Generative AI applications requiring unique or rare scenarios.
  • And more…

Innodata offers synthetic training data tailored to your specific needs. Our solutions include:

  • Synthetic text generation for NLP models.
  • Synthetic data augmentation for enriching datasets with diverse scenarios.
  • Custom synthetic data creation for unique edge cases or restricted domains.
  • And more…

These services enable efficient AI data generation while maintaining quality and compliance.

Innodata’s data collection and synthetic data solutions support various industries, such as:

  • Healthcare for medical document and speech data collection.
  • Finance for document collection, including invoices and bank statements.
  • Retail for image data collection, such as product images.
  • Autonomous vehicles for LiDAR data collection and sensor data.
  • And more…

If you’re looking at AI data collection companies, consider Innodata’s:

  • Expertise in sourcing multimodal datasets, including text, speech, and sensor data.
  • Global coverage with support for 85+ languages and dialects.
  • Fast, scalable delivery of training data collection services for AI projects.

Yes, our synthetic data for AI solutions enhance existing datasets by creating synthetic variations. This approach supports AI data augmentation, ensuring diverse training scenarios for robust model development.

We deliver high-quality datasets, including:

  • Image datasets such as surveillance footage and retail product images.
  • Audio datasets like customer service calls and podcast transcripts.
  • Text and document datasets for financial, legal, and multilingual applications.
  • Synthetic datasets for generative AI, tailored to your specific requirements.
  • And more…

Synthetic data replicates the statistical properties of real-world datasets without including identifiable information. This makes it an excellent option for training AI models while adhering to strict privacy regulations. 

Data collection involves sourcing real-world datasets from various modalities like image, audio, and text, while data generation creates artificial (synthetic) data that mimics real-world data. Both approaches are crucial for building versatile and high-performing AI models.

Yes, we offer LiDAR data collection for applications in autonomous vehicles, robotics, and environmental analysis, ensuring high-quality datasets for precise model training.

Innodata (NASDAQ: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. That’s why we’re on a mission to help the world’s leading technology companies and enterprises drive Generative AI / AI innovation. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 35+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

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Success Stories

Question + Answering for Global Tech Company

  • Innodata Case Study Challenge Icon Challenge

A leading global tech company sought Innodata to enhance their question answering system. This project involved generating accurate and contextually appropriate responses to a wide range of prompts, from straightforward factual questions to complex creative tasks.

  • Diverse Prompt Types: The system needed to handle various prompt types, including factual questions and creative writing tasks.​
  • Sensitive Content: Ensuring responses appropriately handled sensitive topics was critical to maintain user trust and safety.​
  • Contextual Understanding: Integrating contextual information from chat histories to provide relevant and coherent responses posed a significant challenge.​
  • AI Capabilities: Clearly defining the capabilities and limitations of the AI to prevent it from generating responses beyond its scope.
  • Innodata Case Study Solution Icon Solution

The project adopted a structured approach to address these challenges, focusing on robust training, rigorous evaluation, and continuous improvement.​

Team Preparation:​ Assembled a team with strong writing skills and experience in generating concise, mobile-friendly content.​

Guidelines and Evaluation:​ Developed comprehensive guidelines to ensure responses were accurate, unbiased, and sensitive to user context.​ Implemented a detailed evaluation process to continuously assess and improve the quality of responses.​

Training and Feedback:​ Conducted extensive training sessions to familiarize the team with the task requirements and the AI’s capabilities.​ Provided regular feedback to refine the team’s approach and ensure adherence to guidelines.​

Contextual Integration:​ Implemented strategies to effectively utilize chat history and other contextual information to enhance response relevance.​

  • Innodata Case Study Impact Icon Impact

Improved Response Quality: The project significantly enhanced the accuracy and contextual relevance of the AI’s responses.​

Increased Efficiency: Streamlined processes and clear guidelines led to quicker and more efficient response generation.​

Enhanced User Trust: By effectively handling sensitive content and providing contextually appropriate responses, user trust and satisfaction increased.​

Scalability: The refined methodologies and processes proved scalable, enabling the client to handle increasing volumes of user queries effectively.​

Success Stories

Intelligent Regulatory Insights with Machine Learning and OpenAI

  • Innodata Case Study Challenge Icon Challenge

A large US bank, with a global presence, faced the challenge of staying informed about a constantly evolving landscape of financial regulations. Manually reviewing thousands of regulatory documents published weekly across various sources was a time-consuming and error-prone process. The bank needed a solution to: 

  • Reduce Time Spent on Updates: Legal professionals needed a more efficient way to stay current with regulatory changes. 
  • Improve Information Relevance: Sifting through irrelevant information wasted valuable time and resources. 
  • Ensure Timely Awareness: The bank needed to be promptly informed of any regulatory changes impacting their operations. 
  • Support Informed Decision-Making: Easy access to clear and actionable insights was crucial for informed decision-making. 
  • Innodata Case Study Solution Icon Solution

Innodata developed an Intelligent Insights program utilizing OpenAI and machine learning to address these challenges. The program leveraged the following:

Comprehensive Regulatory Content Repository: Innodata built a vast repository of regulatory documents obtained through automated scraping techniques. This repository ensured access to the latest and most relevant information. 

Machine Learning for Categorization: Advanced machine learning algorithms were used to categorize the scraped documents based on pre-defined metadata (e.g., jurisdiction, document type). This facilitated efficient information retrieval. 

OpenAI for Intelligent Summaries: OpenAI’s capabilities were harnessed to generate daily or weekly summaries of the categorized regulatory documents. Users could customize their subscriptions based on specific needs (regions, document types) to receive the most relevant information. 

Natural Language Processing (NLP): Leveraging NLP, the system could interpret complex legal language, providing clear and concise summaries in a user-friendly format. 

Real-Time Updates: The system continuously monitored regulatory sources for updates, ensuring users were always informed about the latest changes. 

Source Access: Users could easily access the original PDF source document for any summarized point, facilitating deeper dives when needed. 

  • Innodata Case Study Impact Icon Impact

The Intelligent Insights pilot program delivered significant improvements:

Increased Efficiency: Legal professionals could stay updated on regulatory changes with minimal time investment, freeing up valuable resources for analysis. 

Enhanced Relevance: Customizable subscriptions ensured users received only the information relevant to their specific needs, eliminating information overload. 

Improved Timeliness: Real-time updates kept users informed about the latest changes as they occurred, minimizing the risk of non-compliance. 

Empowered Decision-Making: Clear and actionable insights from the summaries facilitated informed decision-making within the organization. 

Success Stories

Generative AI Solutions for a Leading Information Publisher

  • Innodata Case Study Challenge Icon Challenge

A major information publisher sought to deploy Generative AI within their legal and regulatory operational processes. The goal was to achieve scalability across 13 European countries and multiple languages while maximizing efficiency.

  • Innodata Case Study Solution Icon Solution

Innodata collaborated with the client to offer specialized consulting and implementation services. The process began with a vision workshop designed to educate stakeholders and identify potential opportunities for AI integration. Two areas were selected for initial 3-month Proofs of Concept (POCs):

Abstract Creation from German Court Cases: Using Generative AI to automate the generation of case summaries. 

Keyword Extraction and Taxonomy Matching for Dutch Labor Law Books: Employing AI to identify relevant keywords and match them to an established taxonomy.

Innodata engaged closely with key stakeholders to establish review and evaluation criteria for each POC. The implementations utilized advanced AI techniques including:

Generative Pre-trained Transformers (GPT): Leveraged for natural language understanding and generation. 

Chain of Density: Applied to ensure coherence and relevance in generated content. 

Prompt Engineering: Used to optimize AI responses. 

Fine-Tuning: Customized the model on specific legal data to enhance performance. 

Vector Database with Similarity Matching: Employed to ensure accurate keyword extraction and taxonomy alignment. 

  • Innodata Case Study Impact Icon Impact

Innodata demonstrated that Generative AI could enhance processes traditionally reliant on human expertise in language and legal fields. The results underwent a rigorous double-blind review process and were benchmarked against industry standards.

German Abstracts: Of the abstracts generated by GPT, 44% were rated favorably and deemed publishable without modification. In comparison, manually generated abstracts had a 58% approval rate, supporting the efficacy and subjective consistency of the GPT-generated content. 

Dutch Keywords: The GPT system achieved a 25% exact match rate with manually tagged keywords. For reference, a comparison between two human taggers resulted in a 22% exact match, indicating that the GPT solution performs comparably to the existing manual process. 

Both POCs will be further developed for production and scaled across countries based on business needs and priorities. Innodata has also proposed and will facilitate change management strategies to support the program's expansion. Additionally, new opportunities have been identified and transitioned into the POC phase for expedited evaluation.

Success Stories

Image Caption Generation ​

  • Innodata Case Study Challenge Icon Challenge

The challenge presented in the Image Caption Generation project lay in crafting detailed and accurate captions for advertisement images, aligning with accessibility standards. Raters were tasked with describing images with precision, catering to visually impaired audiences, while strictly adhering to client guidelines. The task demanded a high level of detail within a limited word count, posing a significant execution challenge. ​

  • Innodata Case Study Solution Icon Solution

To address the challenge, our approach involved thorough training and meticulous preparation. We provided comprehensive learning modules and resources to familiarize the team with the task requirements and client guidelines. A dedicated Q&A system ensured clarity, with trainers promptly addressing any queries or ambiguities. Additionally, we maintained a centralized Source of Truth document for up-to-date guidelines and instructions, streamlining the annotation process. ​

  • Innodata Case Study Impact Icon Impact

Through our tailored training strategy and meticulous approach, we optimized the annotation process, ensuring the generation of high-quality image captions. This not only improved accessibility for visually impaired audiences but also enhanced the overall quality and relevance of advertisement content. By sourcing candidates with relevant experience and conducting rigorous certification assessments, we built a skilled team capable of consistently delivering accurate and descriptive image captions. The project’s success established a scalable framework for future endeavors, further advancing accessibility standards and enhancing the client’s advertisement capabilities. ​

Success Stories

Streamlining Regulatory Content Management with Automation and Retrieval-Augmented Generation (RAG)

  • Innodata Case Study Challenge Icon Challenge

A large US bank, operating across 100+ countries, faced a monumental task in managing a constantly evolving landscape of financial regulations. With thousands of legal documents published weekly across various sources (websites, PDFs, etc.), their legal department struggled with: 

  • Data Volume: Processing thousands of pages of regulations per week manually was time-consuming and inefficient. 
  • Categorization & Retrieval: Manually searching for updates on hundreds of websites was cumbersome and prone to errors. 
  • Time Constraints: Reviewing each source and downloading documents took valuable time away from analysis. 
  • Integration: Manually integrating data into their internal system was a slow and error-prone process. 
  • Scalability: Manual processes couldn’t keep pace with the ever-increasing volume of regulations. 
  • Data Diversity: Regulatory information resided in various formats (PDF, Excel, Word, HTML) across diverse sources. 
  • Innodata Case Study Solution Icon Solution

Innodata addressed these challenges with a comprehensive approach, leveraging automation and cutting-edge technology:

Automated Workflow Tool: We developed a tool to automate the scraping of regulatory documents from various sources. This ensured a comprehensive and up-to-date dataset for analysis.

Machine Learning for Metadata Enhancement: Machine learning algorithms analyzed the scraped content, automatically assigning relevant metadata like publication date, jurisdiction, and document citations. This improved data organization and searchability.

Following a streamlined data collection process, Innodata built upon the document repository with the core solution:

Retrieval-Augmented Generation (RAG) Tool:  This custom-built tool, designed specifically for financial regulations, uses Azure AI and Cohere’s Coral to answer user queries. It combines retrieval and generation techniques for efficient and insightful responses

  • Azure AI Search: This powerful search engine facilitates efficient document retrieval based on user-entered queries. 
  • Natural Language Processing (NLP): Advanced NLP allows the RAG tool to understand complex legal queries and provide accurate responses derived from retrieved documents. 
  • User-Friendly Interface: Users can easily input queries, view retrieved documents, and understand generated summaries and interpretations presented in a clear and concise format. 
  • Innodata Case Study Impact Icon Impact

The implemented solutions yielded significant benefits:

Enhanced Efficiency: Manual processes were replaced with automation, significantly reducing the time required to find and interpret regulatory documents. 

Improved Accuracy: Combining Azure AI Search with GenAI ensured highly accurate and relevant responses to user queries. 

Real-Time Updates: The system continuously monitors and indexes new regulations, keeping users informed about the latest changes. 

Scalability: The RAG tool scales effortlessly with increasing data volumes, ensuring a sustainable solution for growing compliance needs. 

Cost Savings: Automation reduced reliance on manual labor and specialized compliance experts, leading to significant cost savings. 

Success Stories

Text Generation in the Advertising Space

  • Innodata Case Study Challenge Icon Challenge

A leading FAANG client approached Innodata with the task of enhancing their AI-generated advertising copy. The primary objective was to assess and refine the quality of AI-generated text in comparison to original ads, focusing on content creativity, syntactical and lexical diversity, and the presence of hallucinations. This project aimed to ensure that the AI-generated copy met high standards of creativity and accuracy, vital for maintaining the brand’s reputation and effectiveness in the advertising space. ​

The specific challenge stemmed from the limitations of the standard LLM, which relied solely on pre-existing patterns learned during training. This hindered its ability to perform actions requiring specific external information retrieval, hindering its functionality.

  • Innodata Case Study Solution Icon Solution

Innodata implemented a comprehensive strategy to tackle the challenge. First, we assembled a specialized team with a background in advertising and creative writing, ensuring they had a keen understanding of marketing language and best practices. The team underwent rigorous training, including:

Learning Modules and Practice Exercises: Pre-recorded lessons and exercises to hone creative writing skills and familiarize them with client guidelines.​

Q&A Sessions: Regular meetings to address queries and refine understanding, with an emphasis on resolving ambiguities and ensuring adherence to guidelines.​

Reverse Engineering: Analyzing client-provided answers to practice tasks to identify patterns and nuances, enabling the team to align closely with client expectations.​

Exercise Sets: Creating ad copy, identifying hallucinations, and editing subpar outputs to meet diversity and creativity standards.​

  • Innodata Case Study Impact Icon Impact

By leveraging Innodata's expertise, the FAANG client achieved:​

Enhanced AI Output: Improved quality of AI-generated ads, with a clear distinction between creative and non-creative elements, and diverse yet coherent text.​

Brand Integrity: Minimized hallucinations that could harm the brand’s reputation, ensuring that all generated content was accurate and trustworthy.​

Operational Efficiency: Established a scalable framework for evaluating and refining AI-generated content, streamlining the process and setting a high standard for future projects.​

Client Alignment: Our insights and methodologies often influenced the client’s approach, leading to refinements in their guidelines and enhancing overall project outcomes.​

Success Stories

Base Annotations Comparison ​

  • Innodata Case Study Challenge Icon Challenge

Innodata partnered with a leading global technology company to improve their AI models, comparing responses from different AI models to determine which performed better based on three quality attributes: helpfulness, honesty, and harmlessness. ​

  • Diverse Prompt Types:  The system needed to assess various types of responses, from factual answers to creative writing. ​
  • Quality Assessment: Responses were evaluated based on their helpfulness, honesty, and harmlessness, requiring nuanced judgment. ​
  • AI Capabilities: Understanding and clearly defining the AI’s capabilities and limitations was essential to accurate assessment. ​
  • Innodata Case Study Solution Icon Solution

The project focused on training and evaluation strategies to ensure accurate and consistent response comparisons.

Training and Evaluation​:

  • Conducted thorough training to familiarize the team with task requirements and the AI’s capabilities.​
  • Used learning modules, Q&A sessions, and practical exercises to prepare the team.​

Quality Attributes​:

  • Helpfulness: Assessed if the response addressed the prompt coherently, concisely, and relevantly.​
  • Honesty: Evaluated factual accuracy, neutrality, and transparency.​
  • Harmlessness: Ensured responses were safe, non-offensive, and devoid of unqualified advice.​

Response Ranking​:

  • Agents ranked responses based on their adherence to the quality attributes, from best to worst.​​
  • Innodata Case Study Impact Icon Impact

Innodata significantly improved the AI models of the leading technology company by implementing a structured evaluation process focused on helpfulness, honesty, and harmlessness. Through targeted training and practical exercises, the team efficiently assessed and enhanced the AI's responses. This collaboration not only increased the accuracy and relevance of the outputs but also streamlined the evaluation process, boosting operational efficiency. Innodata's methodologies supported scalable improvements, contributing substantially to the advancement of the company's AI capabilities. 

Success Stories

Enhancing Summarization Accuracy for Compliance​

  • Innodata Case Study Challenge Icon Challenge

A leading multinational tech company was in the final stages of developing a cutting-edge language model specifically designed for eDiscovery and communication compliance projects.

A key feature of this model was its summarization skill, crucial for efficiently handling large volumes of documents. However, the tech company faced a significant obstacle: they lacked the necessary documents to rigorously test and validate the summarization capabilities of their model. Without proper testing, the copilot could deliver inaccurate summaries and hinder eDiscovery workflows. ​

  • Innodata Case Study Solution Icon Solution

Innodata’s team of experts created a comprehensive set of 500+ documents tailored for testing the language model’s summarization skills. These documents were carefully curated to reflect the diverse and real-life scenario typically encountered in eDiscovery projects. By providing a robust and varied dataset, we ensured that the model’s summarization feature could be thoroughly tested under realistic conditions. ​

​In addition to creating the documents, our team rigorously tested the model using this dataset by developing and implementing a series of prompts designed to push the model’s summarization capabilities to their limits. By simulating various real-world scenarios and document complexities, they were able to thoroughly evaluate and enhance the language model’s performance. These prompts helped categorize the bugs and errors encountered during testing of the created documents into categories such as false positives, false negatives, and graceful responses. This approach resulted in a highly robust model capable of handling complex datasets. 

  • Innodata Case Study Impact Icon Impact

Bug-Free Deployment: Innodata’s testing helped identify and fix bugs, ensuring the model’s accuracy and reliability. ​

Enhanced Summarization Accuracy: Testing led to significant improvements in the copilot’s ability to summarize documents accurately. ​

Increased Customer Confidence: With a thoroughly tested copilot, the tech company was confident in its product’s value for eDiscovery professionals. ​

Success Stories

Search Summarization ​

  • Innodata Case Study Challenge Icon Challenge

A leading tech company approached Innodata with a task requiring the creation of high-quality, user-centric summaries based on search queries and retrieved web documents. The challenge involved: 

  • Aligning with User Intent: Summaries needed to be concise (75-100 words) and directly address the user’s last message within the ongoing conversation. ​
  • Accuracy and Originality: Information gleaned from reference documents needed to be presented accurately, with proper citations but avoiding plagiarism. ​
  • Adhering to “3 H’s”: Summaries had to be Helpful, High-quality, and Human-rated, ensuring a clear and informative user experience. 
  • Innodata Case Study Solution Icon Solution

Innodata implemented a comprehensive training program to equip annotators with the necessary skills:​

Learning Resources: Pre-recorded lessons and detailed documentation provided clear guidelines and examples.​

Practice Exercises: Interactive Google Forms exercises allowed for practical application of knowledge.​

Real-world Experience: Early access to the client’s practice queue ensured familiarity with the actual work interface.​

Dedicated Support: Q&A Excel sheets addressed questions and facilitated clarification from the client.​

Centralized Knowledge Base: An internal “Source of Truth” document housed the latest guidelines and resources.​

Example Sets: Client-provided gold-standard answers served as reference points for annotators.​

Skilled Workforce: Recruitment focused on individuals with experience in concise writing (e.g., newsletter writers) and basic fact-checking.​

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  • Innodata Case Study Impact Icon Impact

Innodata’s training program ensured the success of this project. The combination of pre-recorded lessons, practical exercises, and real-world application through the practice queue equipped annotators with a strong foundation in the client’s guidelines and best practices. Dedicated support through Q&A channels and a centralized knowledge base addressed any questions or uncertainties, while client-provided gold-standard answers offered valuable benchmarks. Finally, the recruitment strategy focused on individuals with experience in concise writing and fact-checking, perfectly aligning with the project’s demand for accurate and informative summaries.  ​

Ultimately, Innodata’s comprehensive approach not only prepared a skilled workforce for the leading tech company but also helped the client achieve its goal of training an AI model to effectively generate user-centric search summaries. ​

Success Stories

Chatbot Instruction Dataset for RAG Implementation

  • Innodata Case Study Challenge Icon Challenge

A leading technology company approached Innodata with a unique challenge. They needed a specialized dataset to train their large language model (LLM) to perform complex “multi-action chaining” tasks. This involved improving the LLM’s ability to not only understand and respond to user queries but also access and retrieve relevant information beyond its initial training data.

The specific challenge stemmed from the limitations of the standard LLM, which relied solely on pre-existing patterns learned during training. This hindered its ability to perform actions requiring specific external information retrieval, hindering its functionality.

  • Innodata Case Study Solution Icon Solution

Innodata implemented a creative approach to address the client's challenge:

Chain-of-Thought Prompt Development: Innodata’s team of experts employed a technique called “Chain of Thought in Context Learning” to design prompts that encouraged the LLM to explicitly showcase its internal thought process while responding to user queries. This provided valuable insights into the LLM’s reasoning and information retrieval steps.

Prompt Completion with RAG Integration: The team leveraged “Prompt Creation Completion” techniques, where authors set up prompts, craft related queries, and complete the prompts using the Retrieval-Augmented Generation (RAG) tool. This tool retrieved relevant information necessary for the LLM to complete the task at hand.

Author Expertise: Our team of skilled authors, equipped with an understanding of API and RAG dependencies, crafted the dataset elements:

  • User-facing chatbot conversations simulating real-world interactions. 
  • Internal thought processes of the chatbot, revealing its reasoning and information retrieval steps. 
  • System-level instructions guiding the chatbot’s actions. 
  • Training on complex use cases involving multi-step tasks and subtasks. 
  • Innodata Case Study Impact Icon Impact

The resulting dataset, enriched with the "chain-of-thought" approach, offered the client significant benefits:

Enhanced LLM Functionality: The dataset equipped the LLM with the ability to perform complex, multi-action tasks, significantly improving its practical applications.

Improved Information Retrieval:  By incorporating the RAG tool, the LLM gained the ability to access and retrieve crucial information from external sources, overcoming its prior limitations.

Deeper Model Understanding: The “chain-of-thought” element provided valuable insights into the LLM’s reasoning process, enabling further optimization and development.

Success Stories

Creating Health and Medical Dialogues Across 8+ Specialties

  • Innodata Case Study Challenge Icon Challenge

A leading medical publisher approached Innodata with a critical need. They required a comprehensive dataset of medical dialogues, spanning over 8 different specialties, to support advancements in medical knowledge retrieval and automation. This dataset would serve as the foundation for semantic enrichment – a process that enhances the understanding of medical information by computers.

The key requirements were:

  • Multi-Specialty Focus: Dialogues needed to cover a wide range of medical sub-specialties, exceeding 20 in total. 
  • Real-World Tone: The dialogues should mimic genuine conversations within medical settings, while referencing the client’s specific “clinical key” as a knowledge base.
  • Pre-Determined Topics: The client provided a list of medical and health areas to ensure the dialogues addressed relevant issues.
  • Exceptional Accuracy: Achieving 99% accuracy in the medical content of the conversations was paramount.
  • Innodata Case Study Solution Icon Solution

Innodata implemented a multi-step workflow to deliver a high-quality medical dialogue dataset:

Expert Actor Recruitment: Innodata assembled a team of actors with real-world medical experience, including nurses, medical doctors, and students. This ensured the dialogues reflected the appropriate level of expertise and communication style for each scenario. 

Content Development: Our medical writers crafted the dialogues based on the client’s provided topics and “clinical key” resources. Each conversation maintained a natural flow while adhering to strict medical accuracy.

Multi-Layer Review: The dialogues underwent a rigorous review process by medical professionals to guarantee factual correctness and adherence to the 99% accuracy benchmark.

  • Innodata Case Study Impact Icon Impact

By leveraging Innodata's expertise in medical content creation and actor recruitment, the client received a unique and valuable dataset:

Extensive Medical Coverage: The dataset encompassed dialogues across a broad spectrum of medical specialties, providing a robust foundation for various applications.. 

Realistic Interactions: The diverse cast of actors and natural dialogue style ensured the dataset accurately reflected real-world medical communication.

Highly Accurate Content: The 99% accuracy level guaranteed the dataset’s suitability for training AI models and enriching medical knowledge retrieval systems.